Question 1

Do you have a minimum order?

Accepted Answer

No. We can shoot one product or a full range. The process stays the same, we just scale the setup.

Question 2

How does pricing work?

Accepted Answer

We price per final image, based on setup complexity and retouching level. Once we know your products, shot types, and image count, we send a clear estimate.

Question 3

How long does it take?

Accepted Answer

Typical turnaround is 5-7 working days once products arrive and the brief is confirmed. If you have a deadline, tell us and we will confirm what is realistic.

Question 4

Do I need a detailed brief?

Accepted Answer

Not necessarily. Share your goal, where the images will be used, and a few examples you like, and we can recommend a clean shot list.

Question 5

Can you match our current image style?

Accepted Answer

Yes. Share a few existing images, or competitors you like, and we will align crop, lighting, and finish.

Question 6

Do you return products?

Accepted Answer

Yes, we can return items via tracked courier at an additional cost, and where possible we will ship them back using the same packaging they arrived in.

Question 7

What files do we receive?

Accepted Answer

Typically high-resolution JPEGs, plus web-ready versions if requested. PNGs and layered files can be supplied when needed.

Question 8

What does retouching include?

Accepted Answer

Standard clean-up includes dust removal, minor marks, edge refinement, and background clean-up. Heavy scratches, label rebuilds, and composites are priced as advanced retouching.

Question 9

Where do we send products?

Accepted Answer

Photograph My Product Ltd, Unit E1, Harwood Road, York, YO26 6QU. Include your company name and a contact email in the box.

Question 10

Do you accept deliveries from multiple suppliers?

Accepted Answer

Yes. If items arrive separately, tell us what is coming and we will check everything in as it arrives.

Question 11

How should we package fragile items?

Accepted Answer

Use protective padding and avoid loose movement inside the box. If you are unsure, send us a quick photo of your packaging and we will advise.

Question 12

Can you photograph products without sending them?

Accepted Answer

For most physical shoots, we need the items in hand. For certain composite or digital background work, we may be able to use supplied assets if they are suitable.

Question 13

When does turnaround start?

Accepted Answer

Once products are in the studio and the brief is confirmed. If key items are missing, timing can shift.

Question 14

Can you work to a launch date?

Accepted Answer

Often yes, depending on capacity and complexity. Share your deadline early and we will confirm the best approach.

Question 15

Can you handle ongoing monthly work?

Accepted Answer

Yes. Many clients use us as an extension of their content team, with repeatable setups and consistent output.

Question 16

Do you offer volume discounts?

Accepted Answer

Yes, where the work is repeatable across a range. The discount depends on how consistent setup and retouching requirements are.

Question 17

Is VAT included?

Accepted Answer

VAT is added to all applicable services and shown clearly on the estimate.

Question 18

Can you give a ballpark without seeing the products?

Accepted Answer

We can provide a guidance range, but final pricing is always based on the products, shot list, and finish level.

Question 19

What do you need from us to start?

Accepted Answer

A short description of the products, where the images will be used, and any must-have shots. Reference examples help a lot.

Question 20

How should we prep products?

Accepted Answer

Send your best samples and prep items before dispatch: Clean surfaces and remove stickers. Check labels are straight. For clothing, send items steamed and neatly folded.

Question 21

Can you style the products for us?

Accepted Answer

Yes, within reason. Simple styling is usually fine, and for lifestyle we can propose practical set ideas based on your brand.

Question 22

Can you remove scratches or dents?

Accepted Answer

Often yes, but the level of work varies. Minor marks are straightforward; deeper damage can become advanced retouching.

Question 23

Do you colour match to our brand?

Accepted Answer

We aim for accurate colour and consistent tone across the set. If you have specific brand requirements, send references and we will align.

Question 24

Can you keep shadows natural?

Accepted Answer

Yes. We typically keep a natural shadow so products do not look cut out, unless you need a clipped look.

Question 25

What image sizes do you deliver?

Accepted Answer

We can deliver high-resolution masters plus platform-specific crops when needed, including square, banner, and marketplace formats.

Question 26

Do you name files to match our SKUs?

Accepted Answer

Yes. If you send a naming rule or spreadsheet, we can follow it.

Question 27

Can you deliver transparent PNGs?

Accepted Answer

Yes, for certain use cases. Tell us where the images will be used and we will advise what works best.

FAQs

Most asked

Shipping and products

Turnaround and scheduling

Pricing and estimates

Briefing and shoot prep

Retouching and consistency

Files, formats, and delivery

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